Returns & Refunds policy

Effective Date: 01/01/2025

Thank you for shopping with us. Please read this Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

No Refunds Policy

We do not accept refunds or returns under any circumstances.

Due to the collectible and sealed nature of Japanese Pokémon card boxes, once the product leaves our facility we cannot guarantee its authenticity, condition, or value if it were to be returned. This ensures fairness and protection for both our customers and our business.

Damaged or Lost Packages

• All items are inspected and securely packaged before shipping.

• If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping provider to investigate the issue.

• Please note that we are not responsible for delays or mishandling caused by postal services.

  
  

Authenticity Guarantee

All our products are sourced directly from Japan and are 100% authentic, factory-sealed items. As such, customers can buy with confidence knowing they are receiving original Japanese goods.

Customer Responsibility

Before completing a purchase, please ensure that you:

• Review the product description and images carefully.

• Understand that all sales are final and non-refundable.

• Agree to the terms of this Refund Policy.
  
  

Contact Us

For any concerns regarding your order, please contact us at:

Email: info.trilliongame@gmail.com
Website: Poke Market